We stand behind every piece of handcrafted motorcycle leather gear we forge. If your fit isn't spot-on or you require an exchange, our rider support team is dedicated to getting you road-ready.
Generous 30 calendar days from the date of delivery to inspect, try on indoors, and initiate an exchange or return.
Free size swaps on all standard jackets and suits, plus complimentary master alteration assistance on custom bespoke orders.
Fast inspection within 48 hours of warehouse arrival; refunds processed back to your original payment method within 5–7 business days.
We want you completely satisfied every time you gear up. Review our straightforward guidelines for return eligibility, condition standards, and excluded items.
Our refund and exchange policy lasts 30 calendar days from the official delivery date confirmed by your DHL or FedEx tracking record.
To maintain strict rider safety and quality standards, all returned items must be in brand-new, re-sellable condition:
Certain custom and specialized items are exempt from standard returns:
Motorcycle gear demands millimeter-level precision. Internal CE armor pods must align directly over your joint caps, and pre-curved sleeves must stay secure when reaching for the handlebars.
If your jacket or racing suit feels too snug or roomy upon initial indoor try-on, we offer 100% free size swaps on all standard catalog models with zero restocking fees.
Not sure which size will fix the fit? Share your chest, waist, sleeve, and height measurements with our sizing specialists, and our team will recommend the exact replacement size.
Once your return tracking number is scanned by the courier, our fulfillment department immediately queues your replacement garment for expedited shipping.
Every bespoke Narson Leather garment is individually drafted, laser- or hand-cut, and assembled to your exact anatomical measurements, custom leather choices, and personalized race insignias.
Because bespoke garments are individually customized to your physical anatomy and rider identity, custom made-to-measure orders are non-refundable once leather cutting commences.
We stand firmly behind our craft. If your custom suit requires minor anatomical adjustments upon initial delivery, Narson Leather provides complimentary alterations support to achieve an exact, track-ready fit.
"We never leave a rider stranded. If your custom leathers need fine-tuning, our master craftsmen are on call to modify and perfect the fit."
WhatsApp Bespoke SupportFrom the moment you contact our team to the funds landing in your account, here is exactly what to expect:
Contact our rider support team with your Order # and photos. We review and issue your official Return Merchandise Authorization (RMA) number along with packing instructions.
Pack the item securely with all armor pods and ship via a trackable express carrier (DHL, FedEx, UPS). Share the tracking code so our logistics team can monitor transit.
Our quality control team inspects the returned garment within 48 hours of warehouse arrival to verify tags, leather integrity, and armor accessories. Approval confirmation is sent via email.
Upon inspection approval, your refund is credited automatically to your original payment method (Credit card, debit, PayPal). Bank posting typically takes 5–7 business days.
Follow these 3 simple steps to ensure your return or exchange is processed quickly and without delay:
Send an email to info@narsonleather.com or message us on WhatsApp with your Order ID, photo of the item showing attached tags, and whether you require an exchange size or refund.
Our rider support team will respond within 24 business hours with your official Return Merchandise Authorization (RMA) number and designated return facility address. Please write the RMA clearly on the return packing slip.
Carefully pack the gear in its original garment bag with all armor pods inserted. Dispatch using a reputable trackable service (DHL, FedEx, UPS) and email us the tracking number so we can track arrival and expedite your refund or swap.
Common queries regarding return courier costs, late refunds, and warranty coverage.
For standard returns seeking a refund, the customer is responsible for shipping costs back to our facility. Original shipping charges are non-refundable. However, if you are requesting a size exchange to get the proper fit, Narson Leather covers the cost of express shipping the new replacement size back to your door!
Every garment undergoes rigorous quality checks before dispatch. In the rare event of transit damage or a manufacturing defect in stitching, leather, or zippers, please contact us within 48 hours of delivery with photos. We will immediately provide a prepaid return label and rush a replacement or full refund under our 2-Year Craftsmanship Warranty at zero cost to you.
Because bespoke leather garments are individually handcrafted to your unique body measurements and personalized race designs, custom orders are final sale and cannot be returned for a cash refund. However, every custom order is protected by our 100% Bespoke Fit Guarantee: if minor anatomical adjustments are needed upon initial try-on, our master craftsmen provide complimentary alteration assistance to achieve your perfect fit.
Once your return passes inspection, our billing team triggers your refund immediately. If 7 business days have passed since our refund notification email:
Yes! If you wish to swap your purchased gear for another jacket, suit, or pant style in our catalog, reach out to our team with your RMA request. If the replacement style has a higher price, we will send a secure link for the difference; if lower, we will credit the difference back to your original payment method.
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