Frequently Asked Questions
Find comprehensive answers to common questions about Narson Leather custom motorcycle gear, bespoke sizing, racing certifications, worldwide insured shipping, and craftsmanship warranty coverage.
Ordering & Custom Sizing
Precision measurement guidelines, bespoke handcrafted requests, custom graphics, and production lead times.
How do I choose the right size and take accurate body measurements?
For the best precision fit, use a flexible cloth tape measure while wearing lightweight base layers. We recommend having another person assist you to ensure the tape stays level:
- Chest: Measure around the fullest part of your chest under your armpits, keeping the tape horizontal and relaxed.
- Waist: Measure around your natural waistline, approximately 1 inch above your navel.
- Hips & Seat: Measure around the widest point of your hips and seat while standing in a relaxed stance.
- Arm / Sleeve Length: Measure from the edge of your shoulder joint down past the elbow to your wrist bone with your arm slightly bent in a riding position.
- Inseam: For riding pants and one-piece suits, measure from the crotch seam along the inner leg to the ankle bone.
- Shoulder Width: Measure across your upper back from the outer tip of one shoulder bone to the other.
Please review our detailed Sizing Guide for illustrated diagrams and full size charts. If you are between sizes or uncertain, our gear specialists will gladly review your measurements prior to production.
How do bespoke custom leather requests work at Narson Leather?
We specialize in bespoke, tailor-made motorcycle gear handcrafted to your exact anatomy and riding discipline. The custom process is straightforward and collaborative:
- Design Selection: Choose an existing Narson suit, jacket, or pant model, or submit your own custom design concept, color schemes, and styling ideas.
- Measurement Submission: Provide your anatomical measurements through our bespoke sizing form or schedule a one-on-one virtual fitting.
- Material & Armor Selection: Choose your leather grade (1.2–1.4mm premium cowhide or ultra-light race kangaroo leather), external titanium/TPU sliders, aerodynamic speed hump, perforation density, and internal armor configuration.
- Graphics & Patches: Upload your rider name, race numbers, sponsor logos, and personal emblems in vector or high-resolution format.
- Mockup & Handcrafting: Our design team delivers a 3D digital mockup for your sign-off before master craftsmen hand-cut, assemble, and safety-stitch your custom suit.
Can I customize standard jacket and suit models?
Yes! Every jacket, pair of leather pants, and 1-piece or 2-piece race suit in our catalog can be customized. You can request tailored sleeve or torso lengths, custom waist tapering, alternate leather color accents, added zippered intake vents, or specific armor upgrades.
What is the production turnaround time for custom bespoke orders?
Custom bespoke orders typically require 3 to 4 weeks for precision leather cutting, custom embroidery, armor integration, and multi-point safety inspections. Once completed and verified by our quality control team, your gear is immediately shipped via insured express courier (DHL / FedEx) with real-time door-to-door tracking.
Materials & Safety Standards
1.2–1.4mm full-grain cowhide, race-spec kangaroo leather, CE Level 2 certified protectors, and maintenance tips.
What leather materials do you use in Narson Leather gear?
We strictly select top-tier race-grade leathers engineered for maximum abrasion resistance, tensile strength, and rider comfort:
- Full-Grain Cowhide (1.2mm – 1.4mm): Heavy-duty, drum-dyed premium Brazilian and Italian cowhide. It provides unmatched road rash protection, structural durability, and breaks in beautifully to your body contours.
- Race-Spec Kangaroo Leather (0.9mm – 1.1mm): Ethically sourced under strict wildlife conservation quotas, kangaroo hide possesses up to 300% higher tensile strength and tear resistance compared to cowhide of identical thickness. It allows for a lighter suit (saving up to 30% in weight) with superior tactile sensitivity, flexibility, and heat dissipation on track.
All leather hides undergo treatment for UV resistance, moisture repellency, and suppleness in diverse riding conditions.
What CE armor and impact protection is included?
Your track and road safety is our highest priority. Standard protection on Narson Leather garments includes:
- CE Level 2 Certified Protectors: Removable viscoelastic memory armor at shoulders, elbows, back, hips, and knees. CE Level 2 protectors absorb significantly higher kinetic impact energy (under 9kN transmitted force) compared to basic Level 1 foam.
- External Sliders: Ergonomic dual-density TPU and brushed titanium/aluminum alloy outer sliders on the shoulders, elbows, and knees to disperse slide impact and prevent tumble flips.
- Kevlar Stretch Panels: High-tensile Schoeller® Keprotec or genuine Kevlar stretch inserts at the inner arms, crotch, and calves for unrestricted mobility while ensuring high thermal resistance against exhaust heat and friction.
Are Narson Leather suits certified for track days and professional racing?
Yes. Narson motorcycle race suits are constructed to meet and exceed CE EN 17092 (AAA and AA) standards for racing protective garments. Key track features include:
- High-tensile nylon triple safety-stitching with hidden safety seams.
- Aerodynamic race speed humps sculpted for airflow and prepared for hydration camel-back bladders.
- Replaceable velcro knee pucks with high-durability TPU compound.
- Internal chassis space engineered to accommodate wireless electronic airbag systems (such as Alpinestars Tech-Air®).
How do I properly clean, condition, and store my leather gear?
Proper maintenance protects your investment and ensures leather remains strong, supple, and protective for years:
- After Each Ride: Wipe away bugs, road grime, and dust using a soft microfiber cloth lightly dampened with lukewarm water. Never use household detergents, bleach, or solvents.
- Conditioning: Apply a specialized, pH-balanced leather conditioner every 3 to 6 months to nourish the natural fibers and prevent premature drying or cracking.
- Drying: If caught in heavy rain, allow the leather to air-dry naturally at room temperature. Keep away from radiators, hair dryers, or direct harsh sunlight.
- Storage: Hang on wide, contoured heavy-duty hangers in a cool, well-ventilated closet. Never fold leather suits for prolonged periods or store them inside airtight plastic bags.
Shipping & Worldwide Delivery
Express door-to-door courier transit via DHL and FedEx, real-time shipment tracking, and customs duties information.
Which shipping carriers do you use and what are the delivery timeframes?
We partner exclusively with premier global express couriers DHL Express and FedEx Priority to guarantee fast, secure, and fully tracked delivery to your doorstep:
- In-Stock Ready-to-Wear Items: Dispatched within 1–3 business days. Estimated delivery transit time is 3–7 business days worldwide.
- Custom Bespoke Gear: Handcrafted in 3–4 weeks, followed by express transit of 3–5 business days via DHL or FedEx.
Every shipment is fully insured against loss, theft, or transit damage and requires an adult signature upon delivery.
How do I track my order once it has been dispatched?
As soon as your package is scanned and collected by DHL or FedEx, our logistics system automatically dispatches an email and SMS confirmation containing your live tracking number and a direct tracking portal link. You can monitor your shipment status, transit hubs, and expected delivery date in real time.
Who is responsible for customs duties, taxes, and import fees?
International orders shipping outside our primary fulfillment zones may be subject to local value-added tax (VAT), customs tariffs, or import processing fees governed by the destination country's border authorities. These fees are set by your government and are collected by the courier (DHL/FedEx) prior to delivery. DHL/FedEx provides seamless electronic customs clearance to prevent customs delays. For guidance on customs duty thresholds in your country, please reach out to our support team.
Do you ship worldwide to all countries?
Yes! Narson Leather ships worldwide to over 150 countries across North America, Europe, Australia, New Zealand, Asia, and the Middle East. If your country is accessible by DHL Express or FedEx, we deliver directly to your door.
Returns, Exchanges & Warranty
Our 30-day exchange window, 2-year comprehensive craftsmanship warranty coverage, bespoke fit guarantee, and claims assistance.
What is your return and exchange policy?
We offer a straightforward 30-day exchange window from the date your shipment is delivered for all standard-sized gear:
- Condition: Items must be in brand-new, unworn, and unridden condition with all original tags, protectors, and garment bags attached.
- Size Exchange: If the fit isn't right, we will gladly exchange your item for the correct size promptly.
- Return Authorization: Please contact our support team at info@narsonleather.com or via our Contact Us page prior to returning items to obtain a Return Merchandise Authorization (RMA) number.
What warranty coverage does Narson Leather provide?
We proudly stand behind our craftsmanship with an industry-leading 2-Year Craftsmanship Warranty on all leather apparel. This warranty covers:
- Integrity of safety seams, triple stitching, and structural thread joints.
- Genuine YKK heavy-duty zippers, snap buttons, velcro closures, and hardware.
- Factory manufacturing defects in leather hides or internal armor pockets.
If any craftsmanship defect occurs during normal riding use within 2 years of purchase, we will repair or replace the item free of charge. (Note: Excludes normal wear and tear, road crash damage, neglect, or alterations made by third-party tailors).
Can custom-made bespoke leather orders be returned?
Because custom bespoke gear is cut, stitched, and personalized exclusively to your anatomical measurements, custom colorways, and personal graphics, custom orders are final sale and non-refundable. However, we back every custom piece with our 100% Fit Guarantee: if minor fit adjustments are necessary upon initial try-on, our master craftsmen provide complimentary alteration assistance to achieve an exact, race-ready fit.
How do I initiate an exchange or warranty claim?
Initiating a claim takes just 3 simple steps:
- Send an email to info@narsonleather.com or submit an inquiry through our Contact Form with your Order ID.
- Attach clear photos showing the overall garment and any specific fit or craftsmanship concern.
- Our customer care team will review your request and issue return instructions or alteration coordination within 24 business hours.